Originally Posted by
Phych
Lastly, during the passenger details input page, the customer support rep said I cannot just add my wife for a redemption booking, and that she needs to create an account in order for my points to be used for her as Passenger Two for the booking. I was extremely confused at this because the website allows you to "Add Nominee" and you can just enter information in the blank fields as needed. Did the customer support representative inform me incorrectly, or is this an actual Singapore airlines policy?
What the rep told you is just plain wrong - another example of poorly trained / ignorant reps who likely have never redeemed a flight in their lives and appear to go by “guesswork”. Once the person’s details are added as a nominee, you can redeem flights for them freely, they don’t require a KF account to be your nominee.