Originally Posted by
Can I help you
I disagree, as they are here officially with that username I assume that they are happy to be contacted, as you say hopefully after other methods have been exhausted.
I know everyone here is very grateful for the help the various official BA reps (for which there are three handles for different functions) give members, but we do have to remember that this (a) is a very small team and (b) the help given is in addition to their normal work.
The relationship between this forum and BA has always been strong, probably more so than with any of the official reps in other forums. However, overwhelming them with routine requests that can normally be solved by traditional routes will only lead to the option being downgraded or withdrawn.