FlyerTalk Forums - View Single Post - Marriott Corporate remedy for not honoring Marriott housekeeping standards?
Thread: Marriott Corporate remedy for not honoring Marriott housekeeping standards?
View Single Post
Old Feb 2, 2024 | 7:36 pm
  #27  
lilpisher
All eyes on you!
15 Years on Site
 
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 907
Originally Posted by TravelinSperry
Still waiting to hear back from the TownePlace & Suites San Luis Obispo. Not a peep from them yet - and I'm not holding my breath there ever will be. And that is the ultimate problem. Marriott tosses the problem to the property. The property doesn't care. This dilutes the brand. And I get ever closer to becoming a free agent. There is a step missing... Marriott should not toss this to the property but rather police (in some way) issues such as these.
Or go back to the SPG practice of tossing it to the hotel, monitoring for follow-up, and attaching a $150 (Starwood managed)/$300 (franchise managed) fine for every corporate customer service ticket opened. Hotels were quick to resolve if they thought you were serious about escalating…
lilpisher is offline  
Reply