Originally Posted by
jsloan
Frankly -- yes.
You made an unreasonable demand to a supervisor, that they reimburse whatever plan you came up with rather than allowing them to sort it out themselves, and then hung up on them. I'm not sure why you think they should be on the hook for your tickets, but they're not. All they owe you is a refund of the unused transportation.
Check to see if your credit card had trip interruption insurance -- this is what it's for.
How long do you recommend I wait for United reps to rebook me on a new flight in the future? Is 5 hours not enough time? Mind you, Im not talking about hold time, or waiting in line here. Im talking about United being unable to get us on a flight over 3 hours of face time, and 2 hours of talk time.