Originally Posted by
BJ787
Give the Gold Line a call (During the day to get someone from the UK) and explain the situation, my OH was affected in a similar way with bonus TP spanning a year, a complaint was raised with the back office team and a few days later it was reinstated.
On the plus side, when they do reinstate it, because you've dropped to silver the computer will likely give you the extra year for going up a tier so there's every chance it'll renew to December 2025.
Oh this is a bit more hopeful - thanks! Gonna give it a go 🙂
Originally Posted by
Geordie405
If you're seeing a -1605 Tier Points transaction (with the comment "Tier Points Reset for New Membership Year") then I'd agree that it's safe to assume that BA considers all those points to have been earned in that prior year. Your account status should have updated to say you'd retained Gold once you got past the 1500 threshold. Did that ever happen?
If you look at the transaction details for those points under your BAEC account statement that should clearly show when they were credited.
Honestly I'm not certain about whether it told me I'd retained gold. I want to say yes, but I'd be lying if I said I was 100% sure.
I have checked the statement though, and it was 21st Dec 2022 - which is in my 2023 year as it's after my 9th Dec reset.
Thanks for the thoughts!