Originally Posted by
Misco60
Thank you, everyone, for helping me make sense of this.
It would have been so much more straightforward if BA had simply sent an email saying "your flight's been cancelled but we've transferred you to an identically-timed flight operated by Iberia". I can only wonder how many other customers have received similar emails and been left scratching their heads this evening.
I don't think that I would expect a message that specific, which would suppose an above average level of sophistication in the robot handling flight change messages. It would, however, perhaps be simpler to have a single generic message for all changes other than mere seat changes along the lines of something like "there has been a change to your flight. Please check your itinerary on ba.com."