Back in 2002, I worked a summer as a clerk at Blockbuster. There was a customer notes field that clerks would have access to - you could add whatever you wanted as a front line cashier. I remember quite a few doozies in there. Things like, "customer threw receipt in my face", "customer doesn't understand late fees, explain in detail", "DO NOT RENT, customer is a jerk", "the wife is a piece of work", that sort of thing. I would imagine that the quality of clerk is a bit better at most Hyatt front desks, but I also know they can deal with a lot of idiots and often their patience is thin. Get the right clerk on the wrong day, and you might be surprised what they've put in your profile.

It's wild that they manually contact each property. That's gotta be extremely labor intensive and costly. I'm sort of surprised they don't make you issue requests to each location, given that they are often owned/operated by some franchisee.