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Thread: Marriott Corporate remedy for not honoring Marriott housekeeping standards?
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Old Feb 1, 2024 | 10:08 am
  #16  
nacho
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Originally Posted by Jon Maiman
True; however, it is a question of proportions Stale buns and bad customer service used to be extremely rare at all MR brands. That percentage has been going up or at least the public perception is it has gone up. As we say in sales, perception is reality. So I agree with TravelinSperry that the overall Marriot reputation is tarnished by the decline in customer service and lax enforcement of brand standards. It is a slippery slope and hard to tell how far down things must decline before a significant impact to revenue will occur. Based on Marriott's current actions or lack thereof, the negative impact, if any so far, is insufficient to materially affect revenue. If/when this will change in the future is TBD. Off SoapBox....

--Jon
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Yeah it seems that Marriott really doesn't give a damn. It's like amazon CS, a lot of people cancelled their prime subscription and let's see when it hurts them financially enough to make some positive changes.
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