Originally Posted by
TravelinSperry
Yea, sadly you are likely correct. After sending Christina an email all that was done was this:
"We have documented your feedback to case xxxxx
Hotel Management team will review it and follow up with you."
So they threw it back in the hotels lap. So the hotel, it appears, is free to continue with whatever off brand/corp standards they want and it appears Marriott Corp does nothing to bring them back into line. Ah well, that's fine. Reviews with photos it'll have to be.
Hard to understand Marriott has no policy to police as ultimately this hurts Marriotts brand (if I can't trust the brand on the shingle) then I am free to be a free agent and stay anywhere. Imagine if every McDonalds had different standards and you didn't know what you'd get when you walked in. You'd likely stop going there. It's surprising they run a business like this. But apparently it has worked for them as they are quite large and growing. So what do I know.
Yes, this is the exact thing I got after complaining about a wrongful charge - they threw it to the hotel and they never answered. I wrote back and they didn't reply.
It's like that - expect to see this in any extended stay hotel, people left stuff outside and expected them to be picked up. I have seen sign saying that you should bring down the bed linens to the front desk to get them replaced but people just dump them out. I saw something similar in a Residence inn.