Name of the hotel: Mercure London Bridge

- What is your ALL status? Plat

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? OK

- Which room did you book and which upgrade did you receive? upgraded to superior room

- How are the rooms? clean, functional, good condition

- What was good and what was bad?

Good: rooms

Bad: staff pretty unengaged at bar, trainee at reception didn't seem to know the Accor service standards, no welcome, no explanation, didn't know how to do prior approval for incidentals

- Did you get club lounge access? How was the lounge? N/A

- What about welcome drinks, welcome amenities or any other special perks? Had to ask for voucher, macarons in room with welcome note

- Value for $ or Vouchers? Would you return - probably not, nicer hotel than Bloomsbury, but service at Bloomsbury far superior.