FlyerTalk Forums - View Single Post - "Suite Night Upgrades" [Master Thread]

Feb 1, 2024 | 2:47 am

#535

Goldorak

FlyerTalk Evangelist

Join Date: Aug 2009

Location: Paris, France

Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond

Posts: 25,036

Quote:

Originally Posted by Bananor

So according to Accor's delightful "I don't give a damn about our customers" service:

When you soft land Platinum from Diamond, you should not receive 2 SNUs. There were given to me "by mistake". And so they're denying me the 2 SNUs that I should get because I reached 14'000 points in December 2023. Which is infuriating because I spent a couple extra 100 USD to make sure I'd get to Platinum at the end of 2023.

Anyone has a direct email to someone from management they could DM me?

I'll live without these 2 SNUs but to me it's just another extremely poor customer service performance & just want someone above to be aware of it.

just to make sure : you really requalified for Plat before end 2023 ? If yes, you should have the 2 SNU credited at 14k points. If you soft-landed to Plat from Diamond without requalifying for Plat, you shouldn’t have the 2 SNU.

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