Originally Posted by
Marriott Bonvoy Lurker II
Dear TravelinSperry,
We are sorry for the inconvenience you have come across with the housekeeping issue. If you can send a private message to us with below information, we will document this issue and forward to hotel executive team to review.
- Your full name
- Your Marriott Bonvoy account number
- The email address associated with your account
- reservation confirmation number
Best Regards,
Christina Z
Specialist, Social Media Care
Marriott International
[email protected]
Thanks Christina, email sent. Please note as mentioned above, I'm not seeking compensation. I am asking the hotel be notified of Marriott housekeeping policy and if they
insist on continuing their policy to update their online check-in (and in person check-in) to make their unique policy clear. It's easy enough for any guest to request housekeeping before 3pm
IF they know about it.
Originally Posted by
Jaimito Cartero
Leave Trip Advisor and Google reviews with pictures. It’s the only thing they pay attention to.
I agree reviewing is helpful but many people aren't versed in corporate standards and/or just accept it thinking there is nothing that can be done.
Perhaps the "documenting" that Christina mentions above actually goes somewhere and gets issues like these resolved.