Originally Posted by
erdoran
I recently had a stay on points, where I spent almost $3k on hotel expenses - meals, diving, spa, etc. Of course I spent zero for the room. I was expecting points to credit for my cash spend at the hotel, but none did. When I got on the chat with Hilton I was told it's because my room was booked with points, so "if you want points you have to spend money". Ummmm.....I did spend money. According to this rep, because I didn't pay for the room nothing else matters and I get zero points on my entire spend. I did a quick google and it looks like I should get points on my hotel non-room spend.
I'm sure someone here knows the right answer to this one....do I get points on the money I spent at the hotel ,for hotel services, or does the fact that I stayed on points disqualify me for points earning on my additional spend? Thanks in advance.
Members are allowed to collect points for incidental spend during reward stays provided the incidental spend are "eligible folio charges" and the incidental spend is charged to the room.
From the Hilton Honors terms and conditions:
Members may earn Points for incidental charges at a hotel within the Hilton Portfolio during a full Points Reward Stay, provided such charges are deemed eligible folio charges. Members may earn Points on the money portion of a Points & Money Rewards™ stay at all participating hotels within the Hilton Portfolio. For purposes of counting stays and nights for Elite tier qualification (as explained below) elite status gifting (as explained below) and milestone bonuses (as explained below), Reward Stays will count towards the number of overall stays and nights.
The term "eligible folio charges" within the Hilton Portfolio shall mean: room rate, food and beverage, telephone, laundry, pay-per-view movies, entertainment and recreational facilities, and other incidental charges charged to the Member's room during the Member's stay. Dining room or other charges not billed to a Member's room during a stay are not eligible for credit. Such hotels within the Hilton Portfolio may omit for purposes of Point accrual, incidental charges by non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, food and beverage outlets, gift shop, drugstore, clothes, gallery or specialty stores, recreational or entertainment concessions. Charges in connection with banquets or other catering functions are not considered "eligible folio charges" for purposes of Point accrual, with the exception of Points earned from qualifying meetings or events through the Hilton Honors Event Planner Program. Folio charges incurred during an ineligible stay are not considered "eligible folio charges."
Not knowing where you stayed it is hard to say whether your charges are eligible. Ineligible charges are often things like spa treatments and dive activities as the spas and dive operators are often operated by entities other than the hotel.
As noted though by
The _Banking_Scot are you sure you haven't received points for the spend resulting in lesser points actually being deducted for your stay?