Originally Posted by
Governator
I know Central Baggage is In Phoenix. I had a bag go astray recently, I had the absolute best service from an agent there - hope she doesn't lose her job. The bag got stuck in Denver, multiple message sent, etc to move it along. She personally called multiple times to nudge them along, I'm sure she was the reason I got my bag back in another 24 hours! Thanks Christy!
Years and years ago, in the America West days, I visited the building where Central Baggage was located. The stench as you approached the door was horrible! I didn't go inside, but looked through a window.
I remember that the City of Tempe gave America West some tax incentives to build their new HQ building in downtown Tempe around 2002-3. Part of the agreement involved keeping a specific number of employees in that building. I remember after the AA-US merger reading how they were moving CS and some IT people over, to avoid having to pay back those tax incentives (since most corporate functions moved to Texas). I wonder if the time ran out, or if they were otherwise able to get out of that agreement.