Originally Posted by
goodeats21
Is this a normal thing? Linens and trash stacked throughout the hallways?
In some form, yes, it is. But, this where during the day a houseperson/housekeeper/room inspector/supervisor/manager is supposed to be making regular trips through every hallway to collect all the trash and get the dirty linen back to laundry so that it never backs up to this degree or even worse, is left there overnight.
Originally Posted by
TravelinSperry
At the front desk I said, why lie to me? Why not just say you have a specific property rule and you should've told me about it somehow? Lying to me is very irksome. She was apologetic and then replied "this is what I was told to say". I said, well what they are telling you to say is incorrect and you can easily check the Marriott brand standards on their website. I then asked for the GMs card and number, scheduled a cleaning for the following day and went back to my room.
My question is - does Marriott care if properties are not following their brand rules? Should I report the hotel? I'm not looking for any sort of compensation. I do however believe Marriott should desire properties who hang their brands on their shingles to follow their corporate policies. If the issues are not remedied, eventually, I would think Marriott would want to de-flag the property (surely not over housekeeping, just saying eventually if a property is not following their rules). After all, it would reflect negatively on their brand. Any thoughts on this? Or should I just move along and let other guests get as frustrated as I did when the property doesn't clean even after clicking the "clean every other day via online check in" button because the property has a harsher hidden policy they don't tell their guests?
There's a lot I could say here but to keep it simple, it's not that Marriott doesn't' care, it's because the company is so large there is no way for them to know. Don't make the assumption that they're some type of all-knowing entity because they're very much not. Every branded property out there is breaking some type of parent company rule(s) daily for a myriad of reasons - some benign and innocent - some very much not. All you can do is fill out the post stay survey (if you get one) and then let it be. Saying something to the GM isn't going to move the needle. They know what is going on at their hotel and one guest saying something is completely irrelevant and avoidable. The one who I feel bad for is the manager you spoke with. She's only doing what the GM/management company is telling the rank and file to say. If she doesn't "lie", she won't have a job.