Must be an common thing then mucking up the final bill! My $25 breakfast credit wasn't given but the bill was quickly sorted out when I mentioned it.
Orignally we were booked into an oceanroom too but got upgraded and the room was in Tower 2 which, given the comments on TripAdvisor in particular, I was relived about as no lift issues there.
The best thing going for this hotel is the staff - they really are super friendly.