Originally Posted by
Fengo
I have an existing THC booking I made in early January 2024 for which I received the $200 credit, however my stay is in October. I found a different hotel that I want to book that is part of FHR. Do I need to cancel the existing booking, wait for the refund and the $200 credit to be reversed, and then book the new hotel to get the $200 credit? Or can I book the new FHR hotel, cancel the existing stay, and then have the $200 credit will be applied to the new stay? Basically my question is, does the order matter?
No, order doesn't matter, but if you cancel first and receive the refund, depending on how long you wait to make the new booking, the $200 credit may be pulled back. Once you make the new booking, you will receive the $200 credit again. If you made the new booking first and then cancelled the original, the earlier $200 credit would just remain.