I travel for business frequently and for my first couple of years with Alaska's program (2017 to 2020'ish) getting miles credited properly from Alaska partners was simple. Rarely would something not post and when it did happen I would submit a mileage credit request and receive credit quickly. Travel went on hold basically for two years from early 2020 to mid-2022 and I don't know if it was something due to changes made from the COVID years or if was Alaska joining the One World program but I have flown frequently since June 2022 and getting miles from Alaska partners is like pulling teeth. Other than Alaska or American I almost always have to:

a) wait two weeks for the miles to not post
b) send an email to mileage.plan with all boarding passes and invoices
c) receive email informing me they are reaching out to the airline to confirm I flew
d) wait 8 more weeks for nothing to happen
e) respond back to the email I got in step c
f) I think Alaska usually takes pity on me and finally posts credit themselves based on the invoice and boarding passes I sent them

I love Alaska and their mileage program but all of this is starting to become a PITA. It's becoming worse than doing my taxes. I have to keep track of all of my boarding passes and invoices and I have an excel spreadsheet to track which segments still need to be posted. If I don't keep on top of this I will lose out on literally hundreds of thousands of miles and elite qualifying miles. I currently have 19 segments that I am waiting to receive credit from British, Cathay, and Qatar...especially Qatar. I have emailed numerous times asking if there is something wrong in the system with my name or anything else. I always have my Alaska mileage program number as part of my bookings, it always shows my mileage plan number on my invoices. I'm not a rookie at any of this but the experience from 2017-2020 and the experience from 2022-present are just so night and day.

Does anyone have any idea what I can do to try and make this situation better. I would love to be able to talk to a Tier 2 customer support or their IT department or something because if this is happening to me it's happening to others as well right? This is just such poor customer service that I I want to believe they would want to find out why I have such a problem getting miles credited properly.

Thanks for reading.