Same issue here. I've had the card for 9 months and was able to transfer it once before. I recently changed my number, it's on the T mobile network and got the issue. When putting in my new number the error says "sorry we couldn't match that number to your name". Client service was clueless and I'm so sick of having to retell the same story every single time. I have over 40K of points sitting in there that I need to transfer out. I've been waiting for almost 4 weeks now and have tried again once a week and so far it's still not working. The 2FA works everywhere on cap1 site except for that transfer area. So frustrated!