Originally Posted by ftweb

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I've been flying United for decades, have 1K, lifetime status, etc., and it would be catastrophic if I lose access to united.com because my account is somehow corrupted. I can still book tickets with the Android app, but this is not an acceptable solution. (Among other things, my employer requires me to submit screenshots of united.com during the purchase in addition to a final receipt to get reimbursed, which is arguably stupid but not something I'm going to be able to change.)

Does anyone have suggestions for how to talk to an actual tech support person at United, or how to correct the problem myself? At first I though the issue was because I searched flights to USM (united.com doesn't support Samui airport), but then I bought a ticket somewhere else on my phone, which should have changed the default destination airport for my account, but the website still doesn't work for me.

Thanks.