Originally Posted by
sdsearch
But when you do this most recently?
The original post above says:
"The AA CSR told me she's been hearing about this problem recently."
So if you haven't done it "recently" (in whatever sense the AA CSR meant it), maybe there's a fairly new problem with this.
It could be only on the AA end, or it could very likely be a problem with one or more particular credit companies. Neither you nor the original poster spelled out which credit card company it was. It could be the some credit card company/companies recently stopped accepting the practice of the name supplied by the airline not exactly matching the name on the card, while other credit card companies still accept that.
The only way AA could fix that for online purchases, if that is indeed the case, is to provide a way online to spell out that the name on the card is different that the name on the ticket. But they may be reluctant to do that for security reasons without restrictions, but writing code that compares the name on the card to the name on the airline ticket in all cases (and catches things like Joe vs Joseph being the only difference) might be pretty tricky. Or it might be easy now using AI or something close to that, but it could that the code was written years ago and nobody's around to update it right now, because no one ever expected it to need updating.
I just bought tickets this morning coincidentally. In my case I just use Joseph when it asks for the name on my credit card. Technically the name on my card is Joe. In all honesty, I use them interchangeably when I enter my name everywhere not just AA. For what it’s worth it’s an AA Citi card but I don’t think it matters.
I’m sure some folks might know better but I’m pretty sure the address and zip code is the most important part of entering the cc info. The name matters but it normally doesn’t need to be exact particularly for the first name. Obviously I’m talking about something like Joe vs Joseph.
Back to the original post, just use your formal name for the credit card and see if it goes through. Mine does.