Originally Posted by
Dublin_rfk
I’d love to see the question matrix, size of the field and time frame of the survey.
Here is the methodology. Quibble with it if you wish (I’m sure we all could) but it appears to be from public data anyone could recreate the results from easily? If so, it’s just math .
“We rank nine major U.S. airlines on seven equally weighted operations metrics: on-time arrivals, flight cancellations, extreme delays, baggage handling, tarmac delays, involuntary bumping and complaints. (Hawaiian Airlines is excluded given its regional niche.)…The first three measures cover the calendar year. They are provided by Pulse, a data platform from Anuvu, an aviation company. The rest, provided by the Transportation Department, cover the most recent 12-month period available and begin in October or November 2022. The exception is complaints, where the DOT has a major backlog, so those figures cover a seven-month period ended in May.” (Source: WSJ)
Last edited by WineCountryUA; Jan 28, 2024 at 12:01 pm
Reason: Updated quote based on Moderator edit