Originally Posted by
SkyTeam777
Interesting. Had a similar issue. Canceled within 24 hours, but airline won’t honor that. Apparently, it’s a Chase issue. It’s been six weeks; they opened a case; still no refund. Beyond a DOT case, is there any other direct line to a supervisor team to review it? They keep saying it’s under review, but six weeks is more than enough time. I expect interest back on the $2,000 they have stolen from me. If anyone has a better Chase support contact, I would appreciate it.
I'm not understanding how the airline won't honor a cancelation within 24 hours and what exactly the issue with Chase is. If you canceled on the chase travel site then what type of confirmation of this did you get and what did it state? If you canceled directly with the airline, did you confirm a refund would be processed as it was under 24 hours?
The OP
s0ju that started this thread ended up canceling directly with UA after Chase site was under maintenance for most of the first 24 hours. I don't understand how UA didn't issue a refund for that as it was within the 24 hours. I'm not sure what the end resolution was, as there wasn't any update provided.
I don't have much experience with the Chase travel portal other than booking an airline ticket once and a couple of times hotel, none of which I needed to change or cancel, but with Amex travel I've canceled airfares several times within 24 hours and zero issue always getting the full refund due.