Originally Posted by
DYKWIA (Post # 213)
The hotel contacted me and said I'd get the refund within 14 business days. Guess what? No refund
I booked through the Marriott website, and paid through the Marriott website. Isn't the contract thus with Marriott, and they should be sorting out the refund? (rhetorical question

).
The cancellation and refund-promise e-mails you received are more than sufficient documentation for a chargeback.
There is no reason a legitimate chargeback would have any effect on your lifetime Titanium Elite status.