BHN cannot activate the dud card because in their system it should clearly shown the non activation is at the point of sale.

OD took the customers’ money already. BHN has not because their system does not show those cards are sold, I,e. activated. The ball is solely at OD’s court to resolve this issue. They definitely can either give customers refunds or replacement cards that don’t have this issue, I,e. the regular VGC activated with the same value, OD can simply absorb the difference in activation fee in its internal accounting.

Can anyone confirm the regular VGC activated properly?