Originally Posted by
Slc2012
Thanks.
For BPG, the offer must be strictly identical. In my case like most of the time, the cancellation date was 4 days different (21st April vs 25st April) for a 40% price difference.
But the question is more : if “special deal” from hotel can exclude member benefits.
Your special deal may not strictly be through the BRG program, but if I understand you correctly, it's not a published deal on their website available to anyone, but a special deal the hotel still made for you, to be close to the OTA? If so, I would still consider that like a BRG claim, and I can totally see the hotel withholding benefits, just as they would had you booked through the OTA.
Or am I misunderstanding, and this special deal is just something available for anyone to book?