Originally Posted by
Happy
Are all the 15 cards bought from 1 single transaction, or multiple transactions? At one single store or multiple stores?
When you guys post nonactivation without giving more specific details, it is hard to deduce the possible factors that might cause such issue, nor whether it is a regional issue or national wide issue.
I figured from the wording and context of my post, it was pretty obvious that I bought all 15 cards in a single transaction at a single store.
Originally Posted by
DeltaNeutral28
Unless otherwise stated, IMO it's one transaction (that's the best way to get as many promo's with as little hassle as possible with them allowing $3,000 per transaction and max promo). The common theme seems to be the "Everywhere" cards are the culprits not activating. But the problem is their systems are able to identify some of the cards that don't activate (and issue refunds on the spot) but not all of them and the charge going through to your Ink. This necessitates getting with the store manager the next day who then verifies the cards that didn't activate, and then scans in the receipts and cards to corporate for corporate to resolve before corporate will give the go ahead for the store manager to refund back at the store, which has taken weeks for some apparently. Probably not an issue in the old days if it's a card or two if it takes them a few weeks, but now they are having issues on these larger orders where it's in excess of 10+ cards (>$2k) that don't activate that we're being charged for and have to go through the process. I think the issue is that the system is designed well to refund cards that don't activate on the spot that the system catches, it's the ones that don't activate that make it past whatever OD/BHN are using together. Regardless, OD should be able to verify they didn't activate the old fashioned way by calling BHN, and then issue a refund quickly, the workflow shouldn't take weeks.
Everything written in here is spot on.
Originally Posted by
Happy
So even the receipt shows the card number is activated, there are still cards not activated?
Correct
Originally Posted by
Happy
By the way, of those EW cards purchased, what varieties they are? GE, SE, DE or just GE (the one seems to be most popular)?
All my activation issues this time and a couple months ago seem to have happened with the Grocery Everywheres, although that could just be a coincidence. I'm curious if others had activation issues with SE or DE.
Originally Posted by
Happy
Is the nonactivation affects the regular, but more expensive VGCs?
I have no idea as I've never bought a regular VGC at ODOM as I can't fathom a reason to buy those over Everywheres.