Join Date: Mar 2009
Location: NYC
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Joanna Geraghty became COO in 2018. Since then JetBlue has declined in service and reliability. The WSJ ranked them 5 out of 9 in terms of operational performance in 2018, and they have declined ever since -- ranking dead last for the last three years in a row.
Why is the Chief Operations Officer being rewarded with a promotion after consistent poor performance?
-J.