Originally Posted by
DeltaNeutral28
Unless otherwise stated, IMO it's one transaction (that's the best way to get as many promo's with as little hassle as possible with them allowing $3,000 per transaction and max promo). The common theme seems to be the "Everywhere" cards are the culprits not activating. But the problem is their systems are able to identify some of the cards that don't activate (and issue refunds on the spot) but not all of them and the charge going through to your Ink. This necessitates getting with the store manager the next day who then verifies the cards that didn't activate, and then scans in the receipts and cards to corporate for corporate to resolve before corporate will give the go ahead for the store manager to refund back at the store, which has taken weeks for some apparently. Probably not an issue in the old days if it's a card or two if it takes them a few weeks, but now they are having issues on these larger orders where it's in excess of 10+ cards (>$2k) that don't activate that we're being charged for and have to go through the process. I think the issue is that the system is designed well to refund cards that don't activate on the spot that the system catches, it's the ones that don't activate that make it past whatever OD/BHN are using together. Regardless, OD should be able to verify they didn't activate the old fashioned way by calling BHN, and then issue a refund quickly, the workflow shouldn't take weeks.
So even the receipt shows the card number is activated, there are still cards not activated?
Yes I know the drill on how to get this fixed. Years ago I had an issue of wrong cards being scanned by the cashier that even $100 was the max amount allowed on those cards, $200 were "loaded" and went thru on the receipt while it didn't. Took 3 weeks for the store manager and the corporate help desk to resolve the issue. Instead of refunds, the store manager replaced the wrong cards with the 5Back cards, thinking he would do me a favor... (I wasn't buying those at the beginning.)
Years ago Lowes had similar issues which was a crazy policy that a store could only sell 2 or 3 Gebits within one hour time frame, regardless how many customers may have tried to buy it... It took a lot of calling by the store supervisor with the Corporate help desk to finally figure out WHY cards not activated, or even shown activated, but in reality they weren't.
That is why I ask if the quantity is an issue. It might be better off to separate the number into multiple transactions if the stores allow such - to see if such inactivation could be avoided.
Or worse, it is a system wide, nation wide issue that some EW cards are just duds.
By the way, of those EW cards purchased, what varieties they are? GE, SE, DE or just GE (the one seems to be most popular)?
Is the nonactivation affects the regular, but more expensive VGCs?
I think in situation like this, the only way to avoid headache is to try to deduce the "factors" that trigger the problem(s)?