Originally Posted by greendx

I ran into this error when attempting to book JFK-IST-BKK (TK/TG). Called in and agent was able to book this manually. He instructed me that I would get an email with a payment link for taxes/fees next day and then once paid will have it ticketed within 72 hours. My conversation with support was on a Friday afternoon, I received the payment link email around 7am on Saturday and didn't see the email until around 10:05-10:10am. Email said that payment must be completed by 10am but let me proceed to make payment without any errors. I called support right after the payment and they confirmed that I will get ticketed within a day. What actually happened was my payment didn't process, I'm assuming because I paid after link expiration and TK segment was dropped from my award and I lost my reservation.

I was able to book a different reservation a few days later JFK-ZRH-BKK with Swiss and Thai without any issues.