The agent who said “I am not allowed to rebook you….”may actually have either not known how to (not trained, as is the case with most westjet agents not in a hub city), or may not have had the time to do do all the legwork to figure out the options. Which is frankly unacceptable. Or perhaps there simply wasn’t the seat availability on their own airline or even another carrier within the 48 hour time frame, that fit the guest’s itinerary. I’m not making excuses for westjet but the readers may not have the full story.