Originally Posted by
Ben Lipsey
While we can certainly appreciate that many customers might not like this change, in looking at earning activity the number of members significantly impacted by this appears to be quite minimal and is indeed in line with the earning schemes of almost all FFPs.
It appears to be quite minimal but that might be deceiving but the possibility of crediting WestJet flights was partially why I as a Canadian signed up. I am from Montreal and I think I am supposed to be Flying Blue's recent target audience. I have been using BA Avios One World and Aeroplan Star Alliance those are the only two reward programs that I use from those airline alliances while SkyTeam is a huge mess for me and probably every other Canadian because we have a bit of points in every Skyteam reward program so the data on Canadians is probably not very reliable. Even the Flying Blue surveys are out of touch with the Canadian reality. Like why does every survey mention Esso Extra which hasn't been a program in Canada for a while now? Anyway back to the point.
I thought FlyingBlue as a Canadian would be the solution to my SkyTeam problems. Why, because I can credit flights from KLM, Air France, Delta, AeroMexico and Westjet all in ONE place. I thought hey wouldn't it be great if there was ONE program that could solve ALL my problems? Then comes Flying Blue with many new cool promotions, new lounges, competitive reward pricing, and a new Brim credit card in Canada. You announce all these positives to get Canadians interested and then announce a BIG negative change just while Canadians started to warm up to the Flying Blue programme. Canadians are feeling annoyed with WestJet why not use Flying Blue XP on WestJet flights as a way to get Canadians into the Flying Blue programme? so at least when Canadians are forced to fly Westjet some XP is gained. I am a bit upset because I feel deceived first by Delta, then by AeroMexico & WestJet and now by Flying Blue. while the competition has mostly been making positive changes. Ok, (unlike BA Avios) at least there was an advanced notice of the upcoming changes which I do appreciate but still, why isn't there an exception on XP for Westjet as they are the closest thing to a Skyteam partner possible in Canada? Unless of course there are plans to make deals with some of the other up-and-coming Canadian airlines to join SkyTeam. Even if other airlines don't offer XP on non-alliance airlines why can't Flying Blue lead the way and do something different?
I am a member of Delta, AeroMexico and Westjet. Right when I got into AeroMexico while living in Mexico during the pandemic they announced negative changes that had me annoyed with their reward program and not wanting to credit there. WestJet also brought on many negative changes during the pandemic by ruining Westjet rewards redemption value and reward options while removing flights from Montreal and doing a bunch of other reward member unfriendly tactics. Overall I am not happy with Westjet or AeroMexico but at times I still fly them as they are the only options available on some routes. There is Delta of course but to get a higher tier it's a bit difficult and doesn't provide much value sure they were my main reward program for SkyTeam for a while but I want to transition into Flying Blue.
I am usually in Montreal so of course, Air France and KLM flights are looking good now too and I just started collecting XP and FlyingBlue points and now all of a sudden you're taking away the ability to credit my WestJet flights XP to FlyingBlue. I want to be able to credit and earn XP on WestJet because I dislike the WestJet dollars and I don't want to collect Delta or AeroMexico points anymore. There is also a problem of not being able to credit LATAM flights on mixed Delta / LATAM and AeroMexico / LATAM flights to Flying Blue which is annoying because they are using codeshare now and sharing on certain routes. Overall I think SkyTeam is a mess and I think Flying Blue is trying to lead the way and do something to fix that Skyteam problem but this change goes against that idea.
Aeroplan and Avios have many ways for Canadians to engage with their reward programs so Flying Blue needs to continue to step up its game to compete with both of those programs as well as the other SkyTeam members which also have a presence in Canada. FlyingBlue just opened up a credit card in Canada and one of my referral selling points to sign up friends, colleagues and acquaintances was telling them about being able to credit their WestJet flights to FlyingBlue and also gain XP. Even if I am just flying regular partner airlines I am still actively participating with the FlyingBlue program and trying to build up status. Getting XP every time I fly WestJet would be much more comforting than crediting WestJet itself. I think maybe you could extend the date for a while longer to give people more time and re think the idea. Why not just give less XP to non-SkyTeam partners instead? when I go to Europe I will be more inclined to fly with KLM or Air France and less so with Air Canada or British Airways especially if I have been building up XP status with Flying Blue. Overall I am really happy with Aeroplan and BA Avios and use both programs regularly I want Flying Blue to be just as good if not better so hopefully you will see this feedback.