Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,428
Hope the part wasn’t broken. AS should refund the shipping fee, and it shouldn’t be that difficult for them to determine which employees were involved in the incident.