Originally Posted by griff228

“We regret that we cannot help you on this occasion.”

I have no advice, but wow, this is awful customer service

Originally Posted by wheezyf

I need some help, I have been reaching out to support at [email protected] and [email protected]

My account has been locked for weeks on end, when I sign in with my aadvatange login and password nothing happens, it acts like it signs in but when I go to make a reservation it wants me to log in again. I have followed up many times with BookAAHotels but I always get the same response. I have also reached out to American directly but was told it was nothing on their end and my login does work for flights just not hotels.


Good afternoon, as we mentioned on previous email, we are currently experiencing a system failure that is preventing us from making online reservations at this time. Our Technical Department tells us that they do not have an estimated time to resolve the error. This problem can take days or even weeks.

Therefore, we recommend at this time to make your reservation directly with the hotel using your credit card.

Charges for failed reservation attempts were immediately refunded to your original form of payment and will be reflected in your account within 24-48 hours.

We regret that we cannot help you on this occasion.

Kind regards,

AAdvantage Car and Hotel Concierge
(773) 270-2992 (US & Canada)
(844) 801-6778 (US Toll Free)