I travelled on BA1478 on 7th January. The flight was late departing GLA, so I missed my connection to BA217 to IAD (booked in World Traveller Plus). I was rebooked on to UA925 to Washington later that day.
I'm trying to claim ORC for the Avios and 90 Tier Points I should have gotten for BA217 without much success. I submitted a web form (specifically referencing original route credit) a couple of days after I landed in Washington on 9th January. I received the following response:
Originally Posted by British Airways Executive Club
Thank you for requesting Avios and Tier Points for your flights with us on 7, 12 and 13 January 2024.I have checked your account and your flights are already credited, which you can see if you log in to your account at ba.com.
If your membership number is correctly entered into your booking, and the name matches your account, your flights are usually credited to your account after you've taken each flight.
We also recommend you keep a copy of your e-ticket itinerary and boarding passes until the flights have credited to your account.
If, up to six months after you have completed your flights, you find you are missing any Avios, you can either log in to your account on ba.com and click on ‘Claim missing Avios’ or you can send a copy of your e-ticket and boarding passes to your nearest Service Centre.Thank you for choosing British Airways and I do hope you fly with us again soon.
I followed up clarifying that while 3 out of the 4 BA flights on this booking did post correctly, I am asking about the BA217 to IAD which I did not fly on, because BA had to rebook me on to a United flight instead. Both BA217 and UA925 are still visible on the PNR. I'd appreciate advice on the most efficient way to clear this up. It's hard to calculate just how many Avios are due for this leg, though it should be a decent amount as it was booked in the W fare bucket, but of more concern are the 90 TPs which, together with another planned trip in May, will renew Gold for another year.