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Thread: Capital One points transfer security delay issues.
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Old Jan 23, 2024 | 4:16 pm
  #91  
mia
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Originally Posted by dave209
....Aeroplan who says that their is nothing they can do on their end as they have not received anything from C1 and that this is an ongoing issue with C1 that happens randomly and that it could take up to 14 days.
In 2022, the Transfer function was completely disabled from September 25 to October 7. I believe Capital One's points transfer feature is outsourced to Asceda: https://www.ascendaloyalty.com/ascen...unch-new-miles If the fault is at the service provider this can explain why neither Capital One nor the airline's customer service has any useful information.
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