FlyerTalk Forums - View Single Post - 14.5 hour delay and destroyed luggage…advice needed
Old Jan 23, 2024 | 1:35 pm
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hurnik
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Questions for 2024 about, guide to, listing of, compensation on AA (master thd)

Since the Delta forum has this (I've personally found it useful), I figured maybe this forum could have one?

I'll start:
  • Date - 01/17/24
  • AAdvantage Status - None
  • Fare class - First Class AAward ticket
  • What happened - First Class ticket, with meal service and snacks advertised. Flight was not catered, so there was no meal or First Class snack basket (only biscoff cookies - nothing else).
  • Compensation - ZERO until escalated, then 2,500 miles
  • Comments - After I pushed back, the Customer Relations rep said the "system" generated 1,500 miles and he added another 1,000 miles. I requested more, and the CR Agent gave the same terms/story as the View From the Wing article, where AA has determined that meals, seats, etc. are "complimentary" and you are not entitled to anything. I would note that UA had empowered their FA's to give out $100 vouchers when they discontinued meals in First on flights over 800 miles.

Last edited by hurnik; Jan 23, 2024 at 2:25 pm
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