FlyerTalk Forums - View Single Post - Renaissance London Heathrow LHR Hotel, United Kingdom [Master Thread]
Old Jan 23, 2024 | 3:34 am
  #312  
Will08
5 Years on Site
 
Join Date: Aug 2017
Location: Manchester/London
Programs: Skywards Plat, Bonvoy Titanium
Posts: 1,303
Originally Posted by mmogdan
Just to follow up, the lounge breakfast is extremely slim pickings with no hot food available. Reminds me of a miserable US lounge
Any chance this was just an isolated ill informed member of staff? The breakfast is pretty decent downstairs and I agree with the other comments the lounge isn’t big enough to cater for breakfast.

Originally Posted by Nazdoom
Currently flying SIN-LHR and it's too late to change my reservation. Seeing this thread pop up and then all the negative comments -- which only seem to get worse and worse -- is quite depressing. Sounds like this property is operated like a lower end domestic US property. A good reminder to do research before blindly booking a hotel or thinking brand standards and market competition provide any assurance as to quality within the Marriott Bonvoy family anymore.

Oh well, annoying, but not the end of the world. I'll take breakfast in one of the *A lounges I guess.
Can you provide an update if you encounter the same issue or not?

I have had some good stays here and had one planned for next month but will also cancel if this is the case.

I guess the priority of this hotel is handling pax from cancelled flights rather than status members.
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