FlyerTalk Forums - View Single Post - AA Chat Agents - Experiences with the "3-5 minutes to check on this for you"
Thread: AA Chat Agents - Experiences with the "3-5 minutes to check on this for you"
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Old Jan 22, 2024 | 9:33 pm
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S80
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Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,707
Originally Posted by JackIs
Hi. I was using the chat today to confirm a mileage upgrade, and my agent sent someone else's itinerary to me, and then said "wrong chat" (screenshot below). This makes me wonder, how many customers does AA make their chat agents serve at one time? It surely does not take 5 minutes to check availability for mileage upgrades, so I guess that explains the common 3-5 and taking excessive amounts of time to preform simple tasks like seat selection.
Yep, for me 5 minutes seems conservative, it's usually 8-10. But I don't mind, I can do other things, and I don't have to listen to hold music.
Last edited by JY1024; Jan 23, 2024 at 9:27 am Reason: Removed quoted image for readability
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