Am I the only one who gets these?
Probably five times a year I get a letter from Chase telling me that an email they sent to me was "returned undelivered."
The email notifying you that your statement was viewable online was returned undelivered.
And it's true. In these cases, I don't get the email that my statement has cut.
But I can't figure out why this is happening at all. I'm using Gmail. Now I am using it with a private domain name, but it's still Gmail! Google deals with all of this. And no other person or company EVER complains that my email address bounces-back to them.
I just don't get it, but if it's happening to others, then I'll just conclude that Chase is doing something strange on their end.
Here's the full text of the letter:
We weren't able to notify you by email that your online statement was ready to view. Our email message was returned undelivered.
Please check your email address and mailbox settings
- Sign in to chase.com and verify or update your email address.
- Make sure your mailbox has enough space to receive messages.
Please remember
When your email issues are resolved, you will receive email statement reminder notices once again.
• To view your statement, and other intormation that may be included, please sign in to chase.com.
Statements may also include important changes to your account terms.
• We will continue to post your statements online as soon as they are available. You can always view them at chase.com or with the Chase Mobile® app.
If we're unable to successfully notify you that your statement is available by email for two billing periods in a row, we'll resume sending you paper statements by mail. If you wish to re-enroll in paperless statements, you will need to sign up again through the paperless statements online option.
We're always here to help
If you have questions, please don't hesitate to contact us anytime at chase.com or by calling us at the number found on your statement. We accept operator relay calls.
Thank you,
Chase Card Services