Originally Posted by
emma dog
I’m not sure that’s accurate. The FAs I spoke with at the safety course said they report stuff in their iPhones and it creates a ticket to be addressed when the plane lands.
The department responsible for dealing with problems like that is reachable while in the air and they can schedule Tech OPs to meet the aircraft when it hits the gate. Wile I don't believe hat procedures exist for them to notify the GAs, Tech Ops could do that if their presence is required. A non-functioning D1 seat would see to have a decent priority.
There's a big difference in trying to respond to a problem when there's no notification until the plane gets to the gate vs knowing about it while the flight's still enroute.
Every FA I've interacted with in discussing a problem reports it to the Captain who decides what, if anything ,to do about it,