Originally Posted by bmwe92fan

Let me guess -- these were separate tickets (UA/NH)? If so -- to NH you no-showed -- and as you know the Japanese love their rules.... Keep pushing back -- you might get lucky.... Check out the following page for details: ANA Award Ticket -- Changes & Refunds

Two key issues you have:

1) "If the reserved flight was not canceled prior to its departure time, the unused award will not be eligible for refunds."
2) You can't cancel online "When the itinerary contains flights departing within 24 hours." - I found this out the hard way too...

I would suggest to NH that according to the rules you have to cancel during normal business hours -- but it was the middle of the night in Japan -- so you could not comply...