I paid for Delta One for two from SLC to HNL. On the return red eye flight, my seat controls weren’t lighted when I sat down. After we got in the air, the flight attendant told me that he was aware it wasn’t working on the last flight.

So while everyone in the Delta One slept for the 6 hour red eye flight, I got to sit upright without any recline whatsoever. There is more of a recline in coach!

The flight attendant gave me 10,000 miles and told me to go the gate agent. Gate agent sent me to customer care in SLC, who referred me to reservations who told me to just file a complaint.

I’m especially mad because I saw Delta One upgrades happening when I was waiting in Honolulu. They were aware of the seat issue on the prior flight. Why didn’t they offer me a functioning seat as a paying Delta One customer and leave my seat empty??!!!

The IFE system was also not working in probably 10 seats around me.

Complaint filed - what should I expect?