This is completely out of order.
It is simply unacceptable that the airline does not at the least send out an email when it makes a change such as this. Fundamental changes must be communicated to members, not slipped in amongst other previously announced changes to the earning tables.
It is getting a little ridiculous now! Let's take a look at the bmi website, where, as the front page informs us: "All information contained within this website is correct as of 13 Jan 2005."
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"Every time you fly with bmi, or any other Star Alliance member airline, you’ll be rewarded with both membership status and destinations miles.*
"*earn miles on all bmi partner airline qualifying fares, excluding code-share flights - see your members guide for full details." -
http://www.flybmi.com/bmi/en-gb/freq...ytimeIfly.aspx
Two ways to read this sentence.
- all bmi flights earn miles regardless of fare type, some partner's flights do not, check the fare type. partner's code-share flights do not.
- not all flights earn miles. check your member guide for qualifying fare types.
Well, I happen to have my Gold member benefit guide here (since it's not available online any more). It clearly states that I earn miles on N class fares. BD has sent me nothing to contradict this.
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"promotional (G,Q,O,V,N,L,X) -- 53.3 one way domestic UK journeys required for silver membership." -
http://www.flybmi.com/bmi/en-gb/freq...utiveClub.aspx
Silver membership is awarded on the collection of 16,000 status miles. 16 000 / 53.3 = 300 miles. Therefore bmi's website states that BA members transferring their memberships will receive 300 status miles, and by implication, 300 destinations miles per one way domestic flight. Apparently this is now untrue, so is bmi lying to prospective members?
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"* Qualifying fares include bmi published fares in business and economy cabins, and corporate fares. Fares that do not qualify for miles include those booked in G, I, R, X and Z classes." -
http://www.flybmi.com/bmi/src/html/d...earnmiles.html
Where's N? This is the very page that has recently been updated.
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bmi, we know there are lurkers on this board -- you have revealed yourself before. How can you get such simple customer service and communcation wrong time and time again?
Fix your website, fix your communication channels, and stop making ill-advised decisions that cost you more in customer satisfaction and loyalty than they save in allocations of 150/200 miles.