Originally Posted by
hoipolloi
Use the lack of mention of the actual amount that will be charged (in case of cancellation or no show) to your advantage as it is a good argument to argue against the fee if charged, in a chargeback to your credit card issuer or in a small claims lawsuit
I think this policy is extremely misleading if they are charging a rack room rate. This is an example of the cancellation policy (as others have shared similar examples)
Deposit Policy
Deposit By Credit Card Required Deposit Required By January 05, 2024 1 Night(s) Deposit Will Be Charged To Credit Card
Cancellation Policy
One Night Non-Refundable Dep/nonref Balance Due 30 Days PRIOR TO 11:59 PM LOCAL TIME THE DAY OF ARRIVAL
I totally agree with your assessment. To me , this has the strong implication that they will charge a deposit by that date and keep it if you cancel within the time period. For my case, I was never charged a deposit so it seems like a) the amount they would keep = deposit amount = 0 and more generally b) that the amount they would charge should have been made clear at the time the deposit was charge, which was never charged, therefore whatever amount they decide to charge will exceed what they promised per policy to charge.
Im curious, if i end up having to fight this via credit card chargeback do you think that would affect my ability to use my hyatt card and account? TIA.