Originally Posted by
alvintc
As a brief "no update" update. I've had a further 2 response stating:
"We have processed a bank transfer in the amount of GBP880.00 on January 17th, the process takes between 7-10 business days to be available in your bank account."
Completely ignoring my request for the calculation/ confirmation that they've actually read my entire plan.
Anyone know the escalation process on this? As always, thanks in advance!
It's interesting, because I was once disrupted on a BA itinerary, which was DUB-LHR-HND. BA cancelled their DUB-LHR which ended up in major disruption and I spent two nights in hotels before being sent on my way. I also only received the compensation of €250 (over an above my hotel receipts etc) for the cancelled short-haul flight instead of €600, despite pushing back on it. There might well be some arcane rule they can get away with in certain circumstances.
If you wish to escalate, I would probably reply back stating you wish to speak to a supervisor or Manager about it, perhaps.