As a brief "no update" update. I've had a further 2 response stating:
"We have processed a bank transfer in the amount of GBP880.00 on January 17th, the process takes between 7-10 business days to be available in your bank account."
Completely ignoring my request for the calculation/ confirmation that they've actually read my entire plan.
Anyone know the escalation process on this? As always, thanks in advance!