Originally Posted by
mattkp
Very unfortunate turns of events. I called first agent, knew immediately what to do, authenticated mileage plus account, called lead, then I dropped the call by accident.
Called again, agent knew, called lead, my Skype credit ran out and call dropped
called about 10 more times, nobody knew. They now have also notes on my account that I keep calling to request it and that I’ve been advised it’s not possible. I guess can’t call anymore for this one haha
That's some real bad luck! Assuming that the notes are added to the current trip, and if you have the option, you could rebook a new (saver) award ticket and cancel the current one.