Vacationers to Varadero encounter resort with chewed mattress, missing toilet seats
Sharing this story in the hopes it helps some travellers considering a holiday in Varadero. Buyer beware!
A relaxing vacation in Cuba was what Jeff Phelps thought he was signing up for when he booked a 20th wedding anniversary trip with Sunwing.
That's not what they got when they arrived at the Grand Memories Varadero, listed as a 4.5-star facility, during the holidays.
The family opened the door to the room and "the first thing that comes out at us is this cockroach," Phelps said from Calgary, telling the story a week later.