Originally Posted by mikeyyz

We had a pretty mediocre stay over NYE. While the Suite Upgrade room was nice, it was a bit rough around the edges (broken TV, door had a hard time closing and was missing the sensor as another commenter messaged) many of the bikes were in poor shape and mrs. mikeyyz did not enjoy the experience of getting to/from the beach. SUP paddles all broken so that was a bummer as I enjoy SUP as a way to enjoy the beach. The eco boat tour was a highlight along with a few of the activities - like the cenote walk and crafts. They ran out of towels at both pools on one of the three afternoons which was annoying - staff didn't seem to care or act (oh the pool is closing soon so there are none). Sent the GM a WhatsApp message about some of the issues... no meaningful response. Restaurant prices truly absurd -- an appetizer of 3 spring rolls were $30+ at the casual dining restaurant. Had a lovely UberEATS meal delivered from a local mexican place (specializing in Pozole) on our third night because none of the other restaurants would even take us -- fully booked at all the resorts.

No response to my survey giving 4-5 points of specific feedback. Don't think we'll ever stay again given all the other options in the region including some great all inclusives. Had a much better experience at the Fairmont from memory, stayed there a few times before the Andaz opened.